CRM Sales and Service Functional Consultant

Work with Power Tools Business units:

► Complete training on the SAP Sales and Service Cloud solution to provide support to the Product Owner, CRM Capability Experts, and the C4C Team in general
► Provide support for both Sales and Service modules to end users from Countries and Regions applying the Support Concept
► Communicate with different departments and business roles in order to support the Sales and Service Cloud implementation process
► Create, maintain, and improve existing SAP C4C training documentation
► Organize and deliver trainings to SAP C4C end-users
► Provide support across different testing activities (User Department testing, Regression testing, UAT, and Integration testing)

Work with technical department:

► Cooperate with the technical department during the implementation of technical requirements and bug-fixing processes
► Assist in creating documentation for business and technical requirements
► Test SAP Sales and Service solutions and document bugs
► Manage manual and automated data imports into the system
► Document processes and interfaces
► Perform data quality checks

► Relevant university degree (Business Administration, Organizational Sciences, Economics, or similar) with a focus on IT
► At least 3 years of experience with CRM Sales and/or Service solutions – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM, etc.
► Proven experience in CRM solution implementation (mandatory)
► Hands-on experience in support processes (mandatory)
► Exceptional presentation skills (mandatory)
► Familiarity with Agile methodology
► Knowledge of JIRA or similar tracking tools
► Advanced Excel knowledge
► Ability to work effectively in cross-functional teams and an international environment
► Strong communication skills, analytical mindset, and continuous willingness to learn
► Fluency in English
► Willingness to travel

A perfect match for our team:

► Eagerness to work with the newest technologies
► Proactive mindset and ability to adapt easily to new development environments—with full team support every step of the way
► Self-motivated approach with strong ownership of tasks and projects
► Strong team spirit with a natural openness to giving and receiving feedback
► Readiness to think outside the box and apply creative approaches to challenges

#LikeABosch Benefits:

Your work-life balance is valuable to us, so we offer you:

• 22 - 27 days days of annual leave, because work-life balance is essential to us
• Flexible working hours
• Our Hybrid program is designed to combine working from office and from home, offering flexibility and a balanced approach
• Up to 3 days off for private purposes

Your health and well-being is important to us, so we have you covered:

• Medical subscription for annual health check ups
• Paid private health insurance
• Mental health and well-being initiatives

We believe in a Life-Long Learning approach, supporting your growth through:

• Technical and soft skills training, according to the needs of your role and career path
• A mentorship program and personalized development plans
• Local and global career development programs
• Opportunities to attend conferences, that align with your professional goals

You will be part of a product company. You will contribute to developing end-to-end products that are delivered to Global OEMs.

On top of these, we are offering:

• Office restaurant (when working in office) with lunch discounts
• Annual bonus
• Referral bonus

Are you our new colleague?

Get ready to work #LikeABosch! Simply complete the contact form and submit your CV in PDF format and in English.

If you have any questions, feel free to contact us at HRing.team@rs.bosch.com.