Job Description
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log
Report broadband and telephone equipment defects to the relevant vendors
Attend to complaints and enquiries referred to by Communications Assistant
Highlight important events, special instructions and information to the team
Handle follow ups passed over from the previous shift
Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up
Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
- At least 1 year of experience in the Hospitality/Service Industry preferred
- Good spoken and written English
- Computer Knowledge and OPERA knowledge is preferred
- Proficiency in multiple languages is preferred.
- Minimum ‘O’ level education with 5 credits or Diploma
- Excellent management, planning, decision making, interpersonal, communication and counselling skills.
- Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management and Property Management System