Tier 2 Analyst, Global HR Technology Services

Primary Responsibilities

• The Tier 2 Analyst, Global HR Technology Services will be a key contributor in sustaining and enhancing our Workday support steady-state operations.
• The successful candidate will be in the frontlines of our support to HR users from all 5 regions where SGS has a presence and will partner with our in-house Global HR Technology Team in the design, configuration, testing and deployment of Workday.

Specific Responsibilities

• The successful candidate will join our team who delivers Tier 2 Workday services to SGS. Accountabilities will include:
  • Handles support escalations from Tier 1 (local/regional super users). Manages incidents to ensure excellent customer service and quality incident management data for continuous improvement.
  • Executes mass upload of data using EIB including testing and deployment.
  • Configures recurring and/or simple setup values
  • Stands as an SME for the use of Workday by answering regular how-to questions.
• Supports functional analysts with Workday configuration, testing and reporting.
• Provides report generation services or preparation of Excel source files for internal HR Technology analytics.
• Supports the Global HR Technology Services Manager with maintenance of documentation and continuous improvement of services.

• An aspiring HR Professional with educational background in Human Resources Management. Some work experience in HR Operations, HR Technology or HR Shared Services is a big plus.
• A lifelong learner with a strong academic background.
• Confident. Not afraid to make mistakes. Understands that feedback is a gift and is essential to learning and growth.
• A person who develops and openly shares individual points of view. Does not need and does not want to follow a script to do the job.
• Possesses strong acumen and interest in technology, business operations and HR data analytics.
• An aspiring global professional with a great interest in working for a large global enterprise. Humility and appetite to learn and grow are a must
• 0-2+ years total professional experience
• Bachelors Required, HR Management area of study is strongly preferred
• Proficient in English, both written and verbal
• Learning agility and aptitude
• Confidence to communicate with stakeholders globally in English
• Amenable to working in our Alabang office once or twice a week or as may be required especially during critical support activities.

This position resides within the Global Corporate HR Team and is a great opportunity for a Workday professional who would want to expand their influence and expertise beyond the technical space.