Administrator

PRIMARY RESPONSIBILITIES

Perform administrative duties to provide assistance to SGS Agri Food Laboratory management and technical staff and customers.

SPECIFIC RESPONSIBILITIES

General 

• Ensure adherence to Standard Operating procedures
• Ensure adherence to company Code of Ethics
• Ensure all duties are performed in accordance with accepted service delivery standards
• Maintain quality, efficiency and confidentiality services
• Liaise with and assist Administrator
• Perform any other reasonable tasks as assigned by direct line manager

Administration (any of the following as assigned and trained) 

• Liaison with customers via telephone or email. 
• Ensure all messages are conveyed to relevant staff.  
• Assist with sample registration 
• Maintain hard copy Sample Register 

Sample handling and distribution of results (any of the following as assigned and trained) 

• Ensure prompt and efficient handling of samples as trained and per applicable procedure 
• Attend to operational matters related to work in progress at sample reception and new instructions received from customers / Operations manager. 
• Typing of test reports, emailing of results to customers, manual and electronic filing of job and/or test reports. 

Quality & Health & Safety System 

• Adhere to all quality and safety requirements of the SGS management system. 
• Actively participate in safety related activities. 
• Always wear appropriate protective clothing. 
• Adhere to all relevant HSE procedures and protocols. 
• Keep workplace and equipment neat and tidy. 
• Report deviations and communicate instructions to improve and maintain the quality system
   

Education

• Grade 12 
• Computer literacy in Word, Excel, Outlook 

Experience

Administrative experience will be an advantage. 

Competencies

• Attention to detail 
• To operate pro-actively 
• Good interpersonal skills towards colleagues, customers and suppliers.