Short-Stay / Airbnb Coordinator

Minor Hotels Australasia is looking for a commercially minded and highly organised Short-Stay / Airbnb Coordinator to join our MINT Residential team on a full-time basis.

Based in Brisbane CBD Office,  you will be responsible for the day-to-day management, performance and growth of our short-stay accommodation portfolio. This opportunity is for an experienced short-stay accommodation professional to take ownership of a diverse portfolio, build strong relationships with property owners and guests, and contribute to the continued growth of MINT Residential.

Key Responsibilities Include:

• Manage the day-to-day operation of MINT Residential's short-stay portfolio, from property onboarding through to ongoing management.
• Maintain Airbnb listings, property information, booking calendars and guest instructions to ensure properties are accurately presented and ready for guests.
• Manage the guest journey, including enquiries, pre-arrival communication, check-in and check-out arrangements, feedback and complaint resolution.
• Monitor occupancy, nightly rates, booking patterns and market conditions, adjusting pricing and availability to support property revenue and performance.
• Build and maintain strong relationships with property owners, providing updates on performance, addressing concerns and identifying opportunities to grow the portfolio.
• Coordinate cleaning, housekeeping, linen, consumables and property presentation to ensure properties are consistently guest ready.
• Manage maintenance issues by liaising with hotel teams, contractors and owners to ensure timely resolution and appropriate property upkeep.
• Assist with financial administration, including booking income, management fees, property charges, owner statement enquiries and end-of-month requirements.
• Maintain accurate property records and ensure properties are managed in accordance with relevant legislation, building requirements and company procedures.
• Work collaboratively with hotel operations, housekeeping, maintenance, finance and other internal and external stakeholders to deliver an efficient and consistent service.
   

To be successful in this role, you will have:

• Minimum 3–5 years' experience within Airbnb, short-stay accommodation, serviced apartments, hotels or residential property management.
• Demonstrated experience managing multiple short-stay properties and coordinating their day-to-day operations.
• Strong working knowledge of Airbnb and similar accommodation platforms.
• Experience using property management systems, channel management platforms or revenue management tools.
• Understanding of dynamic pricing, occupancy management and revenue optimisation.
• Demonstrated guest service and complaint-management experience, with the ability to resolve issues professionally.
• Experience coordinating cleaning providers, housekeeping teams, contractors and maintenance requirements.
• Strong owner or client relationship management skills, with the ability to communicate property performance and address concerns effectively.
• Excellent written and verbal communication skills, with strong organisational and time-management capabilities.
• Ability to manage multiple properties, bookings, guest enquiries and operational priorities simultaneously.
• A proactive and solutions-focused approach, with the ability to work autonomously while collaborating effectively with a broader team.

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.