Job Description
Recreation & Entertainment Operations
- Manage all recreation, sports, wellness, Kids Club, and entertainment activities.
- Develop annual, seasonal, and daily activity programs for guests of all ages.
- Ensure smooth operations of:
- Kids Club, Family Activities, Fitness Center, Sports Facilities, Pool & Beach Activities
- Pool Activities, Evening Entertainment Programs
- Maintain service standards in accordance with hotel brand requirements.
Strategic Planning & Program Development
- Develop innovative recreational and entertainment concepts to enhance guest experiences.
- Create annual event calendars including:
- Holiday Programs
- Christmas Celebrations
- New Year Events
- Songkran Activities
- Family Festivals
- Wellness Programs
- Team Building Activities
- Corporate Group Activities
- Monitor market trends and competitor offerings.
- Continuously improve activity offerings based on guest feedback.
Leadership & Team Management
- Lead and manage:
- Assistant Recreation Manager
- Entertainment Supervisors
- Kids Club Supervisors
- Recreation Supervisors
- Recreation & Kids Club Attendants
- Entertainment Staff
- Conduct recruitment, onboarding, training, coaching, and performance evaluations.
- Develop succession plans and career development programs.
- Conduct daily, weekly, and monthly departmental meetings.
Guest Experience Management
- Ensure exceptional guest satisfaction and engagement.
- Personally interact with guests and VIPs to enhance experiences.
- Monitor guest feedback, online reviews, and survey results.
- Resolve guest complaints efficiently and professionally.
- Develop family-friendly and luxury guest experiences that support brand positioning.
Revenue & Financial Management
- Revenue Generation
- Develop and manage revenue-producing activities such as:
- Private Family Activities
- Team Building Programs
- Bicycle Rentals
- Cabana Rentals
- Sports Programs
- Kids Programs
- Special Events
- Wellness Activities
- Identify new business opportunities and ancillary revenue streams.
- Budget Management
- Prepare annual departmental budgets and forecasts.
- Monitor labor costs and operating expenses.
- Manage purchasing and inventory control.
- Achieve departmental revenue and profitability targets.
Safety, Risk & Compliance
- Ensure compliance with hotel safety policies and procedures.
- Implement child safeguarding standards within Kids Club operations.
- Conduct risk assessments for all activities and events.
- Ensure emergency action plans are current and practiced.
- Maintain compliance with local laws, licensing, and operational requirements.
- Lead incident investigations and corrective actions.
Facility Management
- Oversee maintenance and cleanliness of recreation facilities.
- Ensure all recreation and entertainment equipment is safe and operational.
- Coordinate with Engineering and Housekeeping departments.
- Monitor facility enhancement and refurbishment projects.
Administration & Reporting
- Prepare:
- Monthly Performance Reports
- Revenue Reports
- Activity Participation Reports
- Guest Satisfaction Analysis
- Budget Reports
- Analyze performance trends and recommend improvements.
- Maintain operational records and compliance documentation.
- Minimum 5–7 years’ experience in Recreation, Entertainment, Leisure, Sports, or Resort Operations.
- Minimum 2–3 years’ experience in a management role.
- Experience in luxury resorts, family resorts, or international hotel brands preferred.
- Language & Communication: Excellent command of the English language with highly effective written and verbal communication skills.
- Leadership & Coaching: Proven ability to supervise, strongly motivate, coach, and counsel sales professionals while encouraging high team spirit and morale.
- Execution & Pace: Hardworking, organized, and capable of working in a very fast-paced environment to launch and manage major projects independently.