Front Office All-Rounder

We’re looking for a friendly and adaptable Front Office All-Rounder to join our team.

This is a varied role where you’ll support our Front Office and Guest Services operations, helping create a warm and seamless experience for our guests from arrival through to departure.

What you’ll be doing

• Welcoming guests and assisting with check-ins and departures
• Responding to guest enquiries and service requests
• Assisting guests with luggage and providing porter services
• Assisting with concierge enquiries including local recommendations, bookings and guest requests
• Promoting Accor loyalty programs and upselling opportunities
• Working closely with other departments to deliver seamless guest experiences
• Completing guest records and general Front Office administration

We’re looking for someone who:

• Has experience in hotel Front Office or a customer-facing hospitality role
• Has a genuine passion for creating great guest experiences
• Communicates confidently and enjoys connecting with people
• Is proactive, adaptable and comfortable in a fast-paced environment
• Has strong attention to detail and takes pride in their work
• Is comfortable using Microsoft Office; Opera Cloud experience is highly regarded
• Is flexible to work a rotating roster including weekends and public holidays

If you’re a people person who enjoys variety and wants to be part of a vibrant resort environment, we’d love to hear from you!

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.