Job Description
Supervise and support front desk agents, bell team, and concierge staff during assigned shifts
Ensure efficient check-in and check-out procedures
Handle guest complaints and resolve issues promptly with a focus on guest satisfaction
Assist with scheduling, shift planning, and training of front office team members
Monitor and ensure accuracy of guest billing and financial transactions
Maintain effective communication with other departments to ensure guest needs are met
Uphold Swissôtel brand standards and promote loyalty programs
Ensure the lobby area is presentable and welcoming at all times
Minimum 2 years of front office experience in a luxury hotel environment
Previous supervisory or team leader experience is preferred
Excellent command of English; additional language(s) is an asset
Strong communication and problem-solving skills
Proficiency in Opera PMS or other hotel management systems
Ability to handle pressure and remain calm in high-demand situations
A positive attitude and passion for delivering outstanding guest service
Flexible schedule, including ability to work evenings, weekends, and holidays
Hospitality-related degree or diploma is a plus
Your team and working environment:
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.