Director of Shared Service Centre

The Director of Shared Service Centre (SSC) will be responsible for providing leadership, coordination and support across the shared services operations in Malaysia, covering Finance, Information Security, General Services and Call Centre activities. The Finance, Information Security and General Services functions are each led by their own function head, who manages their team's day-to-day operations; this role works across those teams to align them around common goals, remove cross-functional obstacles, and represent the SSC to senior stakeholders, while directly managing the Call Centre team. The role will support global companies primarily based in Asia, Europe and the USA. The individual will ensure operational excellence, drive process efficiencies, and maintain high service standards across the finance, IS, general services and customer service teams. This position requires strong leadership, deep expertise in shared services, and an understanding of global business environments.