Job Description
About Bobyard
Construction is a trillion-dollar industry, but still runs on outdated software
Biggest bottleneck: cost estimating — takeoffs are still manual, slow, and error-prone
Lean team backed by 8VC, Primary, and Pear, building next-gen software for the built world
What you'll do
Build our Knowledge Center and LMS — Looms, guides, and articles that preempt questions
Own Intercom — respond to questions, troubleshoot fast, close the loop with empathy
Scale support with systems — kill repetitive work with automations, templates, and AI
Close the feedback loop — partner with Product/Engineering to log bugs and track fixes
Enable GTM — support Sales and CS with demos, feature deep dives, competitive insights
Know our users cold — deep expertise in the platform and how estimators/landscape pros get value
What we're looking for
2+ years in a customer-facing role (Support, Enablement, or Success preferred)
Excellent written and verbal communicator, no jargon
Proficient with Intercom (or similar), documentation/LMS tools, and Loom
Comfortable in a fast-paced startup where processes are still being built
Why Bobyard
Join a fast-growing AI startup transforming construction estimating
Report to Head of Post-Sales; work closely with Engineering and Product
Clear growth path into CSM or CS Operations
In-person, San Francisco
Compensation
$80k–$100k base + equity, full-time
Comp Philosophy
Cash for stability. Bonus for performance. Equity for ownership. Your package reflects your role, your experience, and what you deliver.