Outlet Manager

Plan for outlet budget and review forecast on revenue and expenditure on monthly basic 

Analyze and submit month-end reports and identify deviation from business plan goals 

Implement and maintain control measures to ensure that food & beverage costs, productivity, labor costs and operating supply costs for the outlet is in line with budget 

Conduct departmental daily briefings to ensure that all pertinent information is well received by team members 

Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards 

Build a good relationship with guests or regular companies .  

Handle guests’ complaints and comments tactfully and efficiently 

Handle all administration work pertaining to cashier/bar operation requirement and company’s policies 

Maintain department communication logbook and updated notice board 

Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests 

Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations 

Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features  

Ensure that health, safety and security procedures are in place in the outlet 

Attend all briefings, meetings and trainings as assigned by management 

Perform proper handover and communication to the next shift 

Assist other food & beverage outlets with their operations during peak times or when required 

Secondary / High school education 

Additional certification(s) in Food & Beverage will be an advantage 

Good reading, writing and oral proficiency in English language 

Minimum 2 years of relevant experience in a similar capacity 

Good working knowledge of MS Excel, Word, & PowerPoint