ReConnect Membership Coordinator

Pay not listed

Job Description

Consistently offer professional, friendly and engaging service
Assist in the all operations of ReConnect membership program and to have knowledge of all Fitness classes and offerings
Assist guest with the check-in to facilities
Assist guests with product information and retail sales
Provide guest information relating to Fitness Classes, Pool Day Pass and special offers, membership offerings
Assist guest with payment collection for their respective membership
Prepare agreement as per requirements
Brief the guest about his benefits as part of his membership
Being able to solve guests issues, concerns
Follow departmental policies and procedures
Follow all safety and sanitation policies
Report any problems or questions to ReConnect Assistant manager
Maintain membership database
Maintain membership records
Respond in a professional manner to members enquires and assisting with any requests with regards to their membership
Consolidate monthly reporting of all membership activities
To report anything which may be a Health & Safety hazard
Other duties as assigned

Previous experience in luxury hotel environment desirable but not essential
High School diploma, vocational training and/or 1 year work experience.
Fluent in English (written & verbal) essential.
Friendly and pleasant disposition with people interaction skills.
Highly level of personal cleanliness and grooming. Previous Fitness center experience preferred
CPR and First Aid certification preferred
Excellent communication and organizational skills
Russian speaker
Attention to details
High problem solving ability