Head of Sales Operations

First Circle is an SME-focused, credit-centric, and multi-product NeoBank in SE Asia which is fast-growing (>100%), profitable, and internationalising soon.

We started life as an SME lender in the Philippines in 2016 to solve the SME credit gap by using technology to systemise underwriting, deliver exceptional UX, and automate away delivery costs. We’ve delivered our clients the fastest, cheapest, most flexible credit line available to businesses anywhere in Southeast Asia. We’ve been rewarded with both fast growth and exceptional unit economics, a rare combination in our space.

Over the past two years we’ve expanded our product range to include business bank accounts & payments, e-Invoices, corporate credit cards, rooftop solar, and most recently deposits catalysed by securing a full bank charter in the Philippines. In 2027, we’ll expand our geographical coverage to include at least two new markets in APAC.

Our excellent track record results from our people & culture. We combine high standards & intensity with a collegiate environment. Our barometers of success are the rate of personal growth of our people, how long high performers choose to stay, and ensuring we raise the bar with every hire.

About the Role

We're looking for a Head of Sales Operations to lead and scale the operational backbone of our 200+ person sales organisation. The foundation is in place and now we need someone who can take it to the next level: unlock insights, eliminate friction, and build the systems that let our salespeople focus on selling. You'll own the processes, tools, data, and team that keep revenue execution running smoothly.

The ideal candidate has strong problem solving and analytical skills, and is a proven operator who can roll up their sleeves to make things happen. You will be comfortable working with data, eager to tackle tricky problems in ambiguous circumstances, and able to partner with other people and work with senior stakeholders.

First Circle is changing financial services for small businesses in the Philippines. The sky is the limit for someone who wants to get stuck in and make a difference.

Please note: this role will be located in the Philippines. Relocation and sponsorship is available.

What You'll Do

Sales process and pipeline management. Own and continuously improve the end-to-end sales process. Identify bottlenecks and design solutions that increase velocity and conversion.

Forecasting and analytics. Build and maintain the reporting infrastructure that gives leadership clear, trustworthy visibility into pipeline health, team and individual performance, and forecast accuracy. Move the team from reactive reporting to proactive insights.

CRM and tools. Evaluate, implement, and optimize the sales tech stack. Ensure data hygiene, adoption, and integration across systems. You can recommend and drive tooling decisions.

Compensation and incentives. Administer and refine sales compensation plans. Model scenarios, track attainment, and ensure plans drive the right behaviors.

Leadership. Manage and develop a team of 4+ sales ops professionals (admin, analytics, operations). Set clear priorities, build capability, and create a high-performance sales ops culture.

Cross-functional partnership. Work closely with Finance, Marketing, Product, and Customer Success to align on revenue targets, lead flow, compensation design, and customer lifecycle management.

Requirements

• 5+ years in sales operations, revenue operations, or a closely related function, with at least 2 years managing a team
• Proven track record of scaling sales ops in a fast-growing organization with a large (100+) sales team
• Strong analytical skills — comfortable building models, dashboards, and making data-driven recommendations
• Experience evaluating and implementing CRM and sales tech platforms
• Hands-on approach; you like getting into the details and you will roll up your sleeves to get things done yourself
• Strong communication skills — can translate operational complexity into clear insights and recommendations
• Experience working in the Philippines market is a plus but not required

Nice to Have

• Experience in fintech, lending, or financial services
• Familiarity with SQL, BI tools (Looker, Tableau, etc.), or scripting for automation
• Experience with compensation plan design and administration

Benefits

• Huge potential for professional growth at a rapidly growing fintech
• Hybrid work set-up: at least 2 days per week in our BGC (central Manila) office; remote the rest of the time.
• Benefits: HMO coverage from week one, life and accidental insurance, free catered lunches, monthly fitness, transportation, and accommodation allowance, and more.

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