Pay not listed

  • Full-time
  • Auckland, Auckland, New Zealand
  • 13d ago

Job Description

  • Engage with all our guests in a personable and friendly manner, building rapport and creating connection.
  • Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling.  Ensure accuracy by repeating order(s) to the guests.
  • Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfill their duties effectively.
  • Deliver orders promptly to the kitchen production area.
  • Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.
  • Keep tables and service areas clean and tidy as per procedure manual.
  • Maintain hygienic food service techniques during service.
  • Take responsibility for your designated section and station.
  • Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
  • Perform all tasks to Sofitel Brand standards.
  • Maximise sales opportunities through a thorough knowledge of our menus and offerings.
  • Assist in the setup and breakdown of events and functions
  • Deliver room service and amenities as required
  • Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.


You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

  • Minimum 6 months experience in a similar role, preferably including 5 star experience;
  • Projects professional image at all times through personal presentation/ interpersonal skills;
  • Desire and ability to train and develop staff;
  • Initiates contacts and establishes rapport easily;
  • Organises time and work efficiently;
  • Effective verbal and written communication skills;
  • Has the ability and willingness to undertake further development;
  • Has the aptitude and willingness to undertake further development with Sofitel;
  • A professional and friendly can-do attitude, with fantastic interpersonal skills to easily build connection with both guests and colleagues;
  • Reliable and punctual with a high attention to detail and willingness to go the extra mile;
  • Flexibility to work varying shifts including weekends and public holidays;
  • Knowledge of wines, spirits & cocktails would be highly advantageous;
  • You will need to hold working rights for New Zealand.


 

  • Learn your Way - Access to our Docebo so you can Earn while you Learn!
  • Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
  • Complimentary meals on shift
  • Accor's Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer
  • Access to our Employee Assistance Program