Job Description
- Engage with all our guests in a personable and friendly manner, building rapport and creating connection.
- Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
- Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfill their duties effectively.
- Deliver orders promptly to the kitchen production area.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
- Perform all tasks to Sofitel Brand standards.
- Maximise sales opportunities through a thorough knowledge of our menus and offerings.
- Assist in the setup and breakdown of events and functions
- Deliver room service and amenities as required
- Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:
- Minimum 6 months experience in a similar role, preferably including 5 star experience;
- Projects professional image at all times through personal presentation/ interpersonal skills;
- Desire and ability to train and develop staff;
- Initiates contacts and establishes rapport easily;
- Organises time and work efficiently;
- Effective verbal and written communication skills;
- Has the ability and willingness to undertake further development;
- Has the aptitude and willingness to undertake further development with Sofitel;
- A professional and friendly can-do attitude, with fantastic interpersonal skills to easily build connection with both guests and colleagues;
- Reliable and punctual with a high attention to detail and willingness to go the extra mile;
- Flexibility to work varying shifts including weekends and public holidays;
- Knowledge of wines, spirits & cocktails would be highly advantageous;
- You will need to hold working rights for New Zealand.
- Learn your Way - Access to our Docebo so you can Earn while you Learn!
- Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
- Complimentary meals on shift
- Accor's Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer
- Access to our Employee Assistance Program