Job Description
- Understanding tickets/cases and solving customer issues
- Managing SLA and average handling time through quick understanding
- Able to follow order processing system and internal tools
- Meet quality targets while maintaining SLA
- Perform any ad-hoc tasks assigned by the Team Lead / Supervisor
- To have successfully completed HSC/A levels, is a current undergraduate student
- Good typing skills. Typing speed 30-50 words per minute
- Willing to work 6 days and 6 hours per day in different shifts (day/night)
- Strong in communications skills
- We are dynamic, candidate needs to be a doer and adapt constantly to many changes