Job Description
GENERAL RESPONSIBILITIES
- Comply with the work schedule, labor regulations, disciplinary rules, and standards of conduct established by labor legislation, the Company's Internal Regulations, and all lawful instructions issued by the direct supervisor.
- Perform the duties set out in the job description and carry out assigned tasks in accordance with the performance standards applicable to the position.
- Observe all general and position-specific Occupational Health and Safety (OHS) regulations, as well as Fire Safety procedures, particularly those identified as mandatory following the workplace risk assessment.
- Demonstrate integrity, responsibility, teamwork, mutual respect, and professional cooperation at all times.
- Maintain professional and respectful behavior and communication in interactions with colleagues and supervisors, and refrain from making statements that could damage the Company's reputation or that of its representatives.
- Maintain the confidentiality of all operations, activities, and work performed throughout the duration of the employment contract and not disclose any information regarding the Company's activities to third parties.
- Maintain the confidentiality of salary and compensation information throughout the duration of the employment contract.
SPECIFIC RESPONSIBILITIES
- Collect the daily work schedule and the required keys at the beginning of each shift and return them at the end of the working day.
- Keep the guest room door open while servicing the room and ensure that it is properly locked upon leaving.
- Maximize efficiency and maintain an organized work environment by keeping the housekeeping trolley and vacuum cleaner clean, well-stocked, and in good working condition.
- Stock and organize the housekeeping trolley at the beginning and end of each shift with all required linen, guest amenities, and cleaning supplies.
- Separate damaged linen or linen requiring rewash and return it to the Laundry Department.
- Clean guest rooms daily in accordance with the Company's policies and operational standards.
- Remove used bed linen and bathroom linen and replace them with clean items.
- Remove all waste from guest rooms.
- Clean and sanitize guest bathrooms.
- Dust all room surfaces.
- Replenish guest amenities, promotional materials, magazines, and stationery.
- Vacuum guest rooms.
- Report any unusual situations or observations to the Housekeeping Supervisor.
- Report maintenance issues requiring repair.
- Do not disturb or move guests' personal belongings unless they have been discarded in the waste bin.
- Assist guests and other departments by removing food trays and service trolleys from guest rooms.
- Inform the Housekeeping Supervisor whenever a guest room displays a "Do Not Disturb" sign.
- Respond to guests' requests and needs in a courteous, friendly, and efficient manner.
MINIBAR PRODUCT CARE AND MANAGEMENT
- Check the expiration dates of minibar products.
- Record and report any expired or damaged products.
- Sort and recycle used packaging materials (glass bottles and beverage cans).
COMPLIANCE WITH ROOM CLEANING TIME STANDARDS
- Comply with the average room cleaning time standard (occupied and vacant rooms): 30 minutes per room for Radisson and 50 minutes per room for Park Inn.