Groups & Events Coordinator, Costa Navarino (2026)

Be Part of Our Story. Grow with Us.

Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do.

Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centres, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences.

This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination.

Costa Navarino is looking for a Groups & Events Coordinator. The selected candidate will demonstrate a strong awareness of the importance of guest satisfaction by effectively collecting and sharing information related to group business across all hotel departments. They will collaborate closely with the Group and Events Executive, handling daily tasks as part of a cohesive team and ensuring timely communication of essential details. The goal is to maximize performance in the role while upholding respect for both internal and external guests by adhering to hotel policies and standards.

Responsibilites

• Ensure that all the hotel systems are updated accurately and on time with the information provided by the group organizer (enquiries, rooming lists, flight details, arrival details)
• Conducting the internal communication Banquet Event Order & Group resume for a group in a timely manner, including all the important information
• Welcome and acknowledge group organizer according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation
• Support and supervise daily tasks in cooperation with the executive and assist manager in specific tasks (welcome letters, vouchers groups, menu details etc.).
• Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, action stations, etc. and communicate with all relevant departments.
• Handle any comments or complaints that might arise from group organizers
• Demonstrate knowledge and update in a timely manner all hotel systems (GXP, Opera, etc.). Produce required reports when needed.
• Handle daily email communication with internal and external guests related to the groups, providing accurate information about services, facilities etc.
• Communicate challenging situations accurately to responsible departments.
• Handle guest complaints in a professional manner and come up with solutions
• Handle the billing process by preparing invoices, having bill reviews with the guest, and finalizing the invoices by ensuring billing accuracy.
• Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times. Guide and encourage team to do the same.
• Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news

Requirements

• Two years of experience as an Agent in the travel, tourism, or hotel service sector is prefered
• Bachelor’s Degree (BA/BSc) in Business or Hospitality Management
• Excellent command of the English language, both spoken and written; proficiency in at least one additional language is preferred
• Strong organizational and administrative skills, with experience in office management
• Ability to multitask effectively and handle daily responsibilities
• Keen attention to detail and strong time management skills
• Proficient in computer skills, including word processing, spreadsheets, and email, with familiarity in hotel systems such as Opera PMS preferred
• Confident and quick learner with strong problem-solving abilities
• Professional communication skills, both in-person and via email, with a focus on etiquette
• Ability to distribute information clearly, concisely, and in a well-organized manner

Benefits

What We Offer:

• Competitive Compensation Package
• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
• Meals Provided On-site

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Potential for Task Force Assignments Abroad in Marriott Hotels
• Exposure to an International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room – Online Wellness Platform
• Discounts at Marriott Hotels Worldwide