Job Description
Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service.
- Lead and assist the Executive Housekeeper in the day-to-day operation of the department and ensure service standards are followed.
- Conduct regular inspections of all guest rooms / Public Areas.
- Identify training needs and train all Supervisors and Colleagues as required.
- Work closely with the Maintenance department to address all guest room repairs and ensure proper communication channels are followed through.
- Address all guest concerns and react quickly, logging and notifying proper departments accordingly.
- Balance operational, administrative and Colleague needs.
- Follow departmental policies and procedures.
- Report necessary maintenance items.
- Follow all safety and sanitation policies.
- Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.
- Follows all policies and procedures ascertained by the hotel.
- Attend meetings and training sessions as required.
- Any additional duties assigned.
- Previous leadership experience required.
- Computer literate in Microsoft Window applications an asset.
- University/College degree in a related discipline an asset.
- Excellent communication and organizational skills.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all time.
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.