Quality Assurance Analyst (Quezon City) | Onsite

Tasq Staffing Solutions, Inc.

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Pay not listed

  • Full-time
  • Quezon City, Metro Manila, Philippines
  • Philippines · Corporate
  • 3mo ago

Job Description

Work Setup: Onsite (Quezon City)

Shift Schedule: Following EST

Target Start Date: July 13, 2026

Requirements:

  • At least 1 year of experience as Healthcare Quality Assurance
  • Can start ASAP; Target start date on July 13, 2026
  • Willing to work onsite in Vertis North

Responsibilities:

  • Interaction Auditing: Randomly monitor and score live calls, chats, and emails against internal and client-specific metrics.
  • Coaching & Feedback: Deliver timely and constructive feedback to frontline agents to correct errors and improve handling techniques.
  • Compliance Verification: Ensure agents strictly adhere to account policies, data privacy regulations, and compliance standards.
  • Trend Analysis: Identify root causes of recurring performance issues or customer complaints and propose process improvements.
  • Calibration Sessions: Participate in regular calibration meetings with Operations, Training, and clients to ensure scoring consistency across the QA team.