Job Description
- Plan, coordinate, and execute banquet events and functions in accordance with client requirements and organisational standards
- Manage all aspects of event logistics, including venue setup, equipment allocation, and technical arrangements
- Supervise and direct banquet staff to ensure seamless service delivery and adherence to quality standards
- Liaise with clients to understand event objectives, preferences, and special requirements, ensuring exceptional customer satisfaction
- Collaborate with culinary and kitchen teams to coordinate menu planning, food preparation, and presentation
- Monitor and manage banquet budgets, ensuring cost-effectiveness whilst maintaining service excellence
- Oversee vendor relationships and coordinate with external suppliers for catering, décor, and entertainment services
- Conduct pre-event briefings and post-event debriefs with team members to optimise performance and identify improvement opportunities
- Ensure compliance with health, safety, and hygiene regulations throughout all banquet operations
- Handle guest concerns and resolve issues promptly and professionally to maintain the hotel's reputation
- Maintain detailed records of events, including contracts, timelines, and client feedback for future reference
- Develop and implement strategies to maximise revenue and occupancy for banquet facilities
- Train and mentor banquet staff on service protocols, product knowledge, and customer engagement techniques
- Conduct regular inspections of banquet areas, equipment, and facilities to maintain high standards of cleanliness and functionality
- Minimum 6-8 years of experience in banquet management, event coordination, or hospitality operations
- Proven track record of successfully planning and executing large-scale events and functions
- Strong knowledge of food and beverage operations, catering standards, and service protocols
- Excellent organisational and project management skills with the ability to manage multiple events simultaneously
- Proficiency in event management software and Microsoft Office applications
- Demonstrated ability to manage budgets and control costs effectively
- Strong leadership and team management capabilities with experience supervising diverse staff
- Exceptional communication and interpersonal skills with a customer-centric approach
- Knowledge of health, safety, and hygiene regulations relevant to food service and hospitality
- Flexibility to work evenings, weekends, and public holidays as required
Preferred Qualifications:
- Diploma or degree in Hospitality Management, Hotel Management, or Events Management
- Certification in Food Safety and Hygiene or equivalent qualification
- Experience working in a luxury hotel environment or five-star establishment
- Proficiency in multiple languages, particularly Hindi or other regional languages
- Experience with revenue management and yield optimisation strategies
WHAT IS IN IT FOR YOU:
- Come As You Are
- Work With Purpose
- Grow, Learn and Enjoy
- Explore Limitless Possibilities