Barista/Coffee Shop Counter Attendant

Summary of Responsibilities:

Reporting to the coffee shop assistant manager, responsibilities and essential job functions include but are not limited to the following:

• Maintain a high level of professionalism in all aspects of job performance, practice Fairmont Service Promise’s in all interactions
• Prepare handcrafted espresso‑based beverages, brewed coffees, cold beverages, nitro drinks, smoothies, and teas with precision and consistency
• Grind, dose, and extract espresso; maintain knowledge of bean profiles, origins, roasting methods, and flavor characteristics
• Calibrate espresso machines throughout the day to ensure optimal extraction and maintain cleanliness and functionality of all coffee equipment
• Rotate beans and monitor freshness levels to ensure product quality is upheld at all times
• Deliver warm, efficient, personalized guest service in line with Fairmont Service Promise standards
• Make knowledgeable beverage recommendations and manage high‑volume service periods while maintaining professionalism
• Provide service at the counter and tables as required
• Set up daily workstations including the espresso bar, cold bar, and condiment areas
• Maintain adequate stock levels for all beverage ingredients, milk alternatives, syrups, garnishes, and related supplies
• Communicate any '86' items or shortages to both the serving team and supervisor on duty
• Perform all opening and closing duties related to barista operations
• Prepare and serve pastries, sandwiches, salads, smoothies, and grab‑and‑go products
• Maintain retail displays to brand standards, ensuring items are attractively presented and fully stocked
• Process transactions, manage float, and reconcile cash at end of shift
• Maintain accurate inventory for coffee bar ingredients and complete daily requisitions to ensure proper stock levels
• Maintain cleanliness of all service areas, equipment, counters, and work surfaces, including espresso machines, grinders, blenders, and nitro systems
• Follow all Accor, local government, WHO, and EHC safety and sanitation standards
• Ensure proper rubbish removal and adherence to all sanitation protocols
• Perform any other duties, tasks, and assignments within your department as required.

Qualifications:

• Passion for coffee craft: bean knowledge, grinding, extraction.
• Previous barista or specialty coffee experience required.
• Excellent communication and guest service skills.
• Strong organization and ability to thrive in a fast‑paced environment.

• Silverware / POS experience an asset
• Excellent communication and organizational skills
• Highly responsible & reliable
• The ability to work early mornings, evenings, weekends and holidays as required
• The ability to work well under pressure in a fast-paced environment
• The ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Sitting: 0-1 hr/day
• Walking: 6-8 hr/day
• Standing: 6-8 hr/day
• Bending/reaching: 4-6 hr/day
• Pushing/pushing: 4-6 hr/day
• Physical effort: required to lift up to 50lbs
• Environmental stress: busy atmosphere