Job Description
Key Responsibilities
Learning & Development
- Develop and execute the annual Learning & Development strategy and training calendar.
- Identify training needs through Training Need Analysis (TNA), performance reviews, audits, and departmental discussions.
- Coordinate and facilitate induction programs for all new Heartists.
- Conduct soft skills, customer service, leadership, and behavioral training programs.
- Maintain training records, attendance, and monthly training reports.
Talent Development
- Support succession planning and talent pipeline development.
- Coordinate management trainee, internship, and cross-exposure programs.
- Develop Individual Development Plans (IDPs) for high-potential employees.
- Coach and mentor employees to support career growth.
Compliance & Brand Standards
- Ensure completion of mandatory compliance, hygiene, safety, and prevention trainings.
- Monitor adherence to Accor Learning Programs and brand standards.
- Support internal and external audits related to training and development.
Employee Engagement
- Organize employee engagement activities, learning campaigns, and recognition programs.
- Promote a learning culture through workshops, webinars, and digital learning platforms.
- Partner with department heads to improve employee productivity and engagement scores.