Job Description
How your day looks like?
- Provide our guests with an exceptional arrival and departure experience that makes them feel welcome.
- Actively welcome and greet guests in a courteous manner, open doors
- Act as the Ambassador of the hotel
- Engages the guest to provide superior guest service.
- Inform guests with savvy knowledge of the hotel, its services, the city, and local ‘happenings’
- Be fully aware of what functions are going on in the hotel
- Memorize number plate numbers of our VIP clients and also facial recognition of our frequent guests to ensure they have personal and exclusive service.
- Working with the Doorman, Bell Captain and Bellmen to ensure that luggage is handled carefully, accurately and quickly.
- Stand in front of the hotel main entrance, obtain keys from drivers, and help with any items or luggage.
- Supervise the parking and retrieval of cars.
- Ensure when the car owner returns, valets run to retrieve the car and help them get in their car.
- Cross check of luggage inside vehicles for departure.
- Ensure all valet equipment (including poles, valet tags) and other supplies are working properly and stocked.
- Coordinate with key room attendants and other staffs to handle the requests in a proper manner.
- Assist Chief Concierge in creating weekly schedules for extra events.
- Frequently communicates with customers and staff.
- Manage parking area (poles, traffic lights and people) ensuring they are all set and clean.
- Give and receive valet tickets
- Safety and securely control guests vehicle keys
- Conduct vehicle key audit with the valet team at the end of each shift.
- Conduct safety checks on parked vehicles
- Maintains the cleanliness of the front of the hotel.
- Check all valet staff are on duty and have signed the attendance sheet.
- Check all valet attendance grooming.
- Ensure housekeeping provides uniform on time.
- Assist Chief Concierge with weekly headcounts and attendance sheets reviews.
A Valid Qatar Drivers licence is required.