Job Description
- Welcome guests with warmth and professionalism upon arrival and departure.
- Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations.
- Anticipate guest needs and provide personalized service to create memorable experiences.
- Escort VIPs, long-stay guests, and special occasion guests when required.
- Maintain a visible presence in the lobby and public areas to proactively engage with guests.
- Assist guests with transportation arrangements, restaurant reservations, and other requests.
- Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution.
- Promote hotel facilities, services, dining outlets, wellness offerings, and special events.
- Diploma and Degree from preferably hospitality or related field.
- Minimum 1 year relevant experience.
- Excellent communication skills in English and ability to communicate in a second language - Russian is mandatory.
- Possesses strong interpersonal skills.