Job Description
MAIN OBJECTIVES
Increase customer satisfaction by delivering efficient, prompt, and courteous service to bar / Restaurant guests in accordance with general hotel rules and corporate service standards of RHG.
GENERAL DUTIES
- Respect work schedule, discipline and standards established by labor laws and internal regulations
- Fulfill duties described in the job description and tasks per job performance standards
- Comply with occupational health and safety rules and fire prevention norms
- Act with integrity, responsibility, collaboration, mutual respect, and professional solidarity
- Maintain respectful behavior and language with colleagues, superiors, and clients;
- Maintain confidentiality regarding all operations and work performed during the employment period
- Keep salary information confidential during the entire employment period
SPECIFIC DUTIES
- Promptly and politely serve orders to bar/restaurant clients
- Take all food and drink orders, verify, and record them accurately in the operating system (Micros)
- Ensure proper appearance of drinks
- Periodically check if clients need anything
- Inform clients of last call
- Properly process client checks
- Arrange bar area furniture as needed
- Ensure the bar area is well-stocked, clean, and orderly at all times
- Maintain solid knowledge of bar menu, wine and beer list, and drink ingredients to advise clients and upsell
- Promote additional sales professionally and politely
- Coordinate with the Bar/Restaurant Manager regarding arrangements and reservations
- Handle intoxicated customers appropriately
- Understand and comply with alcohol and spirits policies and regulations
- Frequently check the restaurant reservation list during the shift
- Ensure spirits are locked and secured at end of shift
- Submit to security agent checks for order registration in Micros
- Maintain professional attire and demeanor; avoid leaning on bar or shouting
- Do not consume food or drinks during service
- Participate in inventories and spot checks; know stock levels and communicate needs to purchasing department
- Organized with great communication skills;︈︈︌︇︀︂︆︄︂︆︄︄︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎
- Dynamic, hospitable, team player;
- Very good English skills;
- Available to work in shifts;
- Positive attitude, diplomacy;
- Customer oriented.
Say YES! to a new CAREER at Radisson Bucharest Hotel, a 5stars hotel, part of Radisson Hotel Group!
Feel free, be different, dare more!