Customer Growth Specialist

At In Tandem, we build technology that helps families manage everyday routines and navigate life’s biggest transitions. Through our four brands—OurFamilyWizard, Cozi, FamilyWall, and Custody Navigator—we help families stay organized, communicate well, and foster healthy childhoods. 

We believe technology should strengthen relationships and make daily coordination less complicated. Everything we create is designed to lighten the mental load, reduce conflict, and support families through big and small moments. 

If you want your work to make a real difference in the daily lives of parents and kids, In Tandem is the place where your impact will truly matter. 

This position is structured as a 6-month contract-to-hire opportunity, with compensation ranging from $17-22/hour depending on experience and qualifications. Successful candidates may be considered for a full-time permanent role at the end of the contract period.

As a Customer Growth Specialist on our Outbound Conversion & Retention team, you will help more families successfully access, adopt, and continue using OurFamilyWizard. 

This role sits at the intersection of consumer SaaS revenue, customer engagement, renewal recovery, and experimentation. You will connect directly with parents through outbound calls, emails, and other outreach channels to help them complete account setup, convert to paid subscriptions, renew after lapses, and get more value from the platform. 

You will spend much of your time reaching out to customers and prospects at key moments in their journey, including parents who have not completed activation, users who started but did not subscribe, and customers who forgot or failed to renew. Your work will directly influence customer growth, retention, and lifetime value. 

This is a great fit for someone who is energized by outbound activity, motivated by measurable goals, and comfortable testing new ways to improve conversion while maintaining a compassionate, professional customer experience.