Tamayyaz - Telephone Operator "Swiss Service Agent" - Saudi Only

List of Responsibilities and Duties:

Reporting to Assistant Swiss Service Manager, responsibilities and essential job functions include but are not limited to the following: 

• Provide and dispatch immediate actions to all guest concerns.
• Ensure follow-up of action is completed with-in the quoted time.
• Work with related departments to ensure efficiency in meeting guests needs.
• Promotes hotel services and amenities to encourage an exceptional resort experience.
• Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience.
• Able to contribute to a team environment by assisting co-workers in all departments related to the call center.  And ensuring the attention to detail is recorded with each guest’s issue.
• Handling all wakeup call requests 24/7
• Handling emergency call’s and calling the hotel doctor when needed 24/7

• Tamayyaz Program is for Saudi Nationals Only.
• Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
• Basic English skills are a must.
• Strong passion for the Hospitality Field.
• Excellent interpersonal and communication skills.
• Is a team player that contributes to and proactively assists co-workers.

• Ability to work a flexible roster depending on departmental needs.
• Ability to focus attention on guest needs, always remaining calm and courteous.