FIT Reservations Agent

As a Reservations Agent, your main responsibilities include:

• Processing and inputting of hotel reservations into RESAWEB and Opera Cloud, with a focus on individual & group reservations
• Quoting, Booking and Managing all group bookings in a timely manner 
• Managing and reviewing of all guest history – assist with merging guest profiles for FITs 
• Upselling during guest interactions.
• Processing Weekly Commissions

Whilst talent and attitude are our primary requirements, you can confidently say yes to the below selection criteria:

• Exceptional attention to detail and demonstrated experience in client liaison
• Confident with Microsoft Office, Opera Cloud and RESAWEB
• A natural ability to manage conflicting deadlines and work well under pressure
• The right to work in New Zealand 
• Fluent in English, excellent communication and a great phone manner.
• Can work 40 hours per week, Tuesday- Saturday

Why join Pullman Auckland? 

Our People+ Culture

We are, who we serve

We hire for personality, train for skill.
A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,
and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:

• Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
• Daily staff meals provided
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.