Job Description
People Leadership
- Assist with managing team performance through daily coaching, feedback, and development
- Contribute to the creation and implementation of IDPs (Individual Development Plans)
- Support performance appraisals and participate in formal disciplinary conversations as required
- Lead and coordinate daily workflow, team allocation, and movement within department
- Assist in onboarding and upskilling of team members, including task-specific and systems training
- Build team culture that supports collaboration, accountability, and continuous improvement
Stock Integrity & Systems
- Ensure efficient execution of daily tasks and workload planning within designated area
- Set and monitor daily work schedules and staffing to meet operational targets
- Liaise with other departments to ensure accurate stock movement and coordination
- Maintain high levels of stock accuracy and support root cause analysis of issues
Customer Mindset & Collaboration
- Deliver high standards of service by ensuring stock is available on time and in full
- Collaborate with internal stakeholders and external suppliers to support timely outcomes
- Actively role model a customer-centric mindset across all activities
Continuous Improvement
- Identify and implement initiatives to reduce operating costs and increase productivity
- Monitor team KPIs and support accurate and timely reporting of performance metrics
- Drive adoption of new processes and systems to support improved efficiency
Safety & Compliance
- Actively promote and maintain a safe working environment
- Support the implementation of TWG Health & Safety and Loss Prevention policies
- Work with third-party labour to ensure alignment to site safety standards
- Identify and address safety hazards or non-compliance promptly
Role specific:
- Experience in logistics or warehouse operations
- Proven ability to lead, coach, and motivate a team
- Basic knowledge of coaching, performance feedback, and development conversations
- Strong time management, prioritisation, and planning skills
- Strong verbal and written communication
- Demonstrated ability to delegate effectively in a dynamic environment
- Experience working with third-party labour
- Experience with operational reporting or performance dashboards
- Exposure to systems and process improvement initiatives
We offer a dynamic and supportive team environment working with like-minded people within a business that cares about and recognises individuals.