Entry Level Business Support Specialist

Eurofins

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Pay not listed

  • Full-time
  • Lancaster, PA
  • Administrative Support
  • 6d ago

Job Description

We are seeking a proactive and detail-oriented Business Support Specialist to join our team. This role will be essential in providing assistance to users, solving inquiries, and ensuring the smooth operation of in-house developed applications. The ideal candidate will be able to monitor and implement necessary administrative changes within the system and serve as a primary point of contact for technical and application-related support.

Key Responsibilities:

  • Respond to and resolve user inquiries, providing timely support for in-house applications.
  • Monitor and manage administrative changes within the system to ensure optimal functionality.
  • Collaborate with cross-functional teams to troubleshoot and resolve issues in the applications.
  • Assist in the documentation of support processes, FAQs, and system updates.
  • Provide end-user training and guidance on the proper use of applications when needed.
  • Identify recurring issues and collaborate with the development team to improve the user experience.
  • Assist in user account management and system configuration adjustments.
  • Stay up to date with application updates and changes to ensure continuous system improvement.


Preferred Qualifications:

  • Prior experience in a systems support role
  • Strong communication and interpersonal skills (verbal and written)
  • Strong organizational, troubleshooting and problem solving skills
  • Capability to learn new software functionality and systems
  • Understanding of business process flow and design

Basic Minimum Qualifications:

  • Associates degree in life sciences, computer science, or another related science or engineering curriculum
  • Authorization to work in the United States without restriction or sponsorship


Position is Full-time, Monday-Friday, 8:00 a.m.-5:00 p.m., with additional hours, as needed. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply. 

 We offer excellent full-time benefits including:

  • Comprehensive medical coverage,
  • Life and disability insurance,
  • 401(k) with company match,
  • Paid holidays and vacation, 
  • Dental and vision options.

 

 

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.