Team Manager - Life/Disability Insurance for Taguig

As a Team Manager – Insurance, you’ll play a key leadership role in ensuring quality service delivery and operational excellence for our insurance claims support program.

What You’ll Do

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations

• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line

• Identify the training needs that will equip the staff with fundamental skills and knowledge

• Have a thorough understanding of the Short-Term, Long-Term, FMLA, and State Leave process related to Disability product and associated and medical terminologies, various system tools and operational procedures utilized within the program

• Collaborate with stakeholders on a regular basis for changes in promotions and updates

• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers 

• Bachelor's Degree in any course (preferred but not required).

• 3+ years' experience as a team manager. (Required)

• 3+ years' experience in Disability or Life Insurance (Required)

• 3+ years' experience in Inbound Contact Center (Required)

• Strong analytical skills with the ability to interpret data, identify trends, and drive improvements.

• Demonstrated leadership skills in team management and problem resolution.

• Excellent time management and multitasking abilities

• Strong verbal and written communication skills in a professional setting

• Proficiency in MS Office applications

• Willing to work onsite in Taguig

All your information will be kept confidential according to EEO guidelines.