Resolution Specialist Team Leader

Getwingapp

Sign In to Apply

Pay not listed

  • Full-time
  • Metro Manila
  • Corporate
  • 8mo ago

Job Description

The Resolution Specialist Team Leader oversees the Resolution Team and is accountable for the effective handling of customer escalations, complex service issues, and high-risk cases. This role ensures consistent application of company policies, timely case resolution, and high-quality customer outcomes while leading, coaching, and developing Resolution Specialists.