Job Description
Midwest Answer is hiring a full-time Answering Service Manager to lead our dedicated team of customer service professionals. This is an on-site position, not remote.
We are a 24/7/365 answering service that handles inbound calls for a wide range of clients across the country. Our agents provide professional support—no sales calls—with a strong local presence. We pride ourselves on teamwork, flexibility, and delivering exceptional service.
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Key Responsibilities
As the Answering Service Manager, you will oversee all aspects of our answering service operations, including:
- Recruiting, hiring, and onboarding new team members
- Creating and managing staff schedules
- Ensuring coverage for all shifts, including holidays and weekends
- Conducting performance reviews and quality assurance
- Supporting a collaborative and respectful team culture
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Desired Skills & Qualifications
We’re looking for someone who is:
- Friendly, respectful, and professional on the phone
- Experienced in business phone communication
- Accurate and efficient in typing
- Proficient with:
- Google Chrome or Firefox
- Email and Microsoft Office (Word, Excel, PDFs)
- Skilled in multitasking and problem-solving
- Able to work independently and as part of a team
- Detail-oriented and organized
- Experienced in team management and leadership
Compensation & Benefits
- Vacation and Holiday pay
- Health and dental insurance
- 401(k) retirement plan
- Commission opportunities for additional sales
- Supportive team environment with flexible time-off scheduling
- Opportunities for growth in a family-oriented company
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About Midwest Answer
Since 1974, Midwest Answer has built its reputation on strong relationships—especially between our clients and their customers. We’re a progressive, family-oriented company passionate about helping businesses grow. Our team delivers friendly, professional, and reliable customer service with integrity and pride. We’re here so our clients don’t have to be.