Head of People Operations - APAC

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, improve outcomes for citizens and public sector organisations, and help shape the future of work, then Civica is the right place for you.

Why you will love this opportunity as Head of People Operations at Civica

We're looking for an experienced and people-focused Head of People Operations - APAC to lead our Employee Relations and People Operations function across Australia, New Zealand and Singapore.

This is an exciting opportunity to join a high-performing global People Team and lead a team of five specialists responsible for delivering exceptional employee experiences, expert employee relations support and efficient people operations services across the region.

Civica is in the middle of an exciting transformation. We're investing in our products, processes and people, creating opportunities for leaders who enjoy building capability, driving change and influencing how things are done.

You'll play a key role in shaping and delivering our people strategy by leading employee relations, operational excellence, compliance, transformation initiatives and change programmes. You'll partner closely with business leaders, People Business Partners and global colleagues to ensure our people practices support both our employees and business objectives.

This role is based out of our Melbourne office, with a hybrid and flexible approach to working.

What you'll be responsible for

• Leading Employee Relations and People Operations across the APAC region.
• Managing and developing a team of five People Operations and ER professionals.
• Providing expert guidance on complex employee relations matters, investigations and case management.
• Ensuring HR policies, procedures and frameworks remain compliant across Australia, New Zealand and Singapore.
• Driving continuous improvement, automation and standardisation of people processes.
• Supporting organisational change, restructures, acquisitions and transformation programmes.
• Leading cross-functional people projects in partnership with Payroll, Communications, Legal and business leaders.
• Building strong stakeholder relationships through effective communication, coaching and training.
• Ensuring operational services are delivered efficiently and in line with agreed service standards.

What success looks like

Leadership experience matters, but so does how you work.

• Trusted advisor to leaders across the APAC business.
• Creates a high-performing, engaged and capable team.
• Delivers practical and commercially balanced employee relations outcomes.
• Drives continuous improvement and simplification across people processes.
• Maintains strong compliance and governance standards across multiple jurisdictions.
• Leads complex change programmes with confidence and credibility.
• Builds strong relationships and communicates effectively with stakeholders at all levels.
• Balances strategic thinking with operational delivery.

Requirements

What you will do to be successful in this role 

• In-depth knowledge of employment legislation and employee relations practices across Australia, New Zealand and Singapore.
• Previous experience leading an Employee Relations, People Operations or HR Operations function.
• Experience managing and developing high-performing teams.
• Proven track record of driving HR transformation, process improvement and operational excellence.
• Strong project and change management experience.
• Excellent stakeholder management, coaching and influencing skills.
• Ability to work independently, manage competing priorities and thrive in a fast-paced environment.
• Experience working within a global organisation or matrix environment.

Nice to have

• Broader HR generalist experience across multiple areas of People and Culture.
• Experience supporting mergers, acquisitions or large-scale organisational change programmes.
• Exposure to HR technology transformation and automation initiatives.

Benefits

Why you'll love working with us 

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: 

We're all different - and we love this about us. 

Inclusive environment - We provide an inclusive, safe and welcoming environment to all Civicans. There are opportunities to help you grow and be your best. 

Giving culture - We encourage you to give back through benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. 

Flexible work - We have the technology and tools to support you to work from home and come into our offices to connect and socialise with colleagues. 

Apply for this job - Become part of something special. Do you see yourself in this role? If so, we would love to hear from you. 

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.