Food & Beverage Supervisor

We're looking for an experienced and passionate Food & Beverage Supervisor to join our team and help lead the day-to-day operations across our Restaurant & Bar, In-Room Dining, and Conference & Events spaces.

This hands-on role is ideal for a confident hospitality professional who enjoys leading by example, building strong relationships with guests, and ensuring seamless service delivery in a fast-paced environment.

Working closely with the Food & Beverage Manager, you will play a key role in supporting and developing your team, maintaining exceptional service standards, and creating memorable guest experiences across all outlets.

If you have a passion for hospitality, strong leadership skills, and a commitment to delivering outstanding service, we'd love to hear from you.

Job Description

• Supervise and lead a team of Food & Beverage Attendants, ensuring the smooth and efficient delivery of service while consistently exceeding guest expectations.
• Monitor daily operations across restaurant, bar, breakfast, and conference & events outlets, ensuring exceptional service standards are maintained at all times.
• Proactively address guest enquiries, special requests, feedback, and complaints, ensuring effective service recovery and guest satisfaction.
• Train, coach, and mentor team members, fostering a positive, high-performing team culture and supporting ongoing career development.
• Work closely with the Kitchen team to ensure food quality, presentation, and service timing meet brand and guest expectations.
• Assist with workforce planning, including preparing staff rosters and managing labor costs in line with budget targets and business demands.
• Support inventory management, stock control, and operational compliance processes to maintain efficiency and profitability.
• Ensure compliance with Accor brand standards, workplace health and safety requirements, and all relevant food safety and RSA regulations.
• Lead by example, promoting a culture of professionalism, teamwork, and exceptional guest service.

Qualifications & Experience

• A genuine passion for hospitality, food & beverage service, and creating memorable guest experiences, always striving to find the "YES" in every situation.
• Demonstrated leadership experience with the ability to motivate, inspire, and develop teams to achieve outstanding operational results.
• Excellent communication and interpersonal skills, with the confidence to engage effectively with guests, colleagues, and stakeholders.
• Strong attention to detail and a commitment to maintaining high standards of service and presentation.
• Proven experience in both à la carte dining and conference & events operations, with a thorough understanding of service delivery in fast-paced hospitality environments.
• Strong organizational and problem-solving skills, with the ability to manage competing priorities and adapt to changing business needs.
• Sound knowledge of food safety, workplace health and safety, and Responsible Service of Alcohol (RSA) requirements.
• Flexibility to work a rotating roster, including evenings, weekends, and public holidays.
• Previous supervisory or team leader experience within a hotel environment will be highly regarded.

Key Success Factors

• Guest-centric mindset with a passion for delivering exceptional experiences.
• Strong leadership presence and ability to lead by example.
• Commercial awareness and understanding of labor and operational cost management.
• Commitment to teamwork, continuous improvement, and operational excellence.
• Alignment with Accor's values and service culture.