Job Description
Heavy Customer Service Task : Manage large amounts of incoming calls,Generate sales leads,Identify and assess customers needs to achieve satisfaction,Build sustainable relationships and trust with customer accounts through open and interactive communication,Provide accurate, valid and complete information by using the right methods/tools,Meet personal/customer service team sales targets and call handling quotas,Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents,Follow communication procedures, guidelines and policies,Take the extra mile to engage customers, May take customer orders and enter them into a pre-established tracking system Assignments will be sent to you via e-mail or IM and you will report directly to your immediate supervisor
Must have school certificate
All your information will be kept confidential accordi*This is a Full Time/Part Time Job. Overtime is 1.5 time above regular pay.
*Pay mode: Checks or Direct Deposit
*Hourly payment: $27/hour
*Benefits include: 401k, health and dental, paid vacation and 2 weeks sick leave
*You will be enrolled for Benefits after 4weeks.
*You have to keep strict record of time and activities. A time sheet would be sent to you every Friday for monitoring (In your own format).ng to EEO guidelines.