Receptionist (Guest Relations Agent)

• Build positive relationships with guests to ensure a high level of satisfaction

• Address guest requests, complaints, and feedback promptly and courteously

• Follow up with guests during their stay to ensure comfort and resolve issues

• Handle special requests (VIP guests, anniversaries, birthdays, special needs)

• Assist guests with travel arrangements, transportation, tours, and local information

• Promote hotel services, facilities, and ongoing offers

• Greet guests warmly on arrival and ensure a smooth check-in and check-out process

• Handle room reservations, cancellations, and amendments

• Answer phone calls, emails, and walk-in inquiries professionally

• Process payments, billing, and prepare invoices

• Maintain accurate guest records and update the hotel management system

 Are you the right fit? – The Suitable Talent

• Experience as a Receptionist / Guest Relations Agent, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.

• Excellent communication and interpersonal skills

• Strong problem-solving and conflict-handling abilities

• Ability to multitask and work under pressure

• Knowledge of hotel PMS systems (e.g., Opera, Fidelio)

• Customer-focused attitude and cultural sensitivity

• Additional foreign language is an asset (Russian and German Speaking). 

Education:  High School Diploma or equivalent.