F&B Supervisor (Floor)

Pay not listed

Job Description

Support opening/closing operations and ensure outlet setup meets standards.
Supervise junior team members and casual staff, ensuring tasks are completed properly and on time.
Manage restaurant reservations, cancellations, and daily confirmations.
Take guest F&B orders and provide service according to hotel standards.
Ensure food safety, hygiene, and HACCP procedures are followed.
Upsell and cross-sell F&B products and other dining outlets to maximize revenue.
Provide personalized guest service by remembering guest preferences where possible.
Handle guest complaints and feedback professionally and report issues to management.
Manage assigned workstation/outlet operations and assist other F&B outlets during peak periods.
Handle F&B supply requisitions and verify stock received.
Maintain knowledge of F&B products, preparation, outlets, and hotel services.
Follow fire/life safety procedures, attend briefings and training, and maintain punctuality, grooming, uniform, and hygiene standards.
Perform other reasonable duties assigned by management.

Minimum 1 year of relevant experience in a similar capacity in 3 or 4-star hotel
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Working knowledge of MS Excel, Word, & PowerPoint
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times