Freelance Onsite PC Technician (m/w/d) first and second level support

EVERIENCE

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  • Contract
  • Amsterdam, NH, Netherlands
  • Fonctions support utilisateurs
  • 10mo ago

Job Description

Key Responsibilities:

Level 1 Support:

  • End-user support for Office applications, particularly Office 365

  • Initial setup and deployment of new computers using internal tool - training will be provided 

  • Introduction and onboarding of users to company IT tools

  • Printer support and troubleshooting

Level 2 Support:

  • Support for network-related topics: firewalls, switches, and connectivity

  • Escalation point for more complex technical issues



Tools & Technologies:

  • Microsoft Entra ID (Azure AD administration)

  • ServiceNow for ticketing and incident management

  • Use of company-specific deployment and support tools

Essential experience/skills:

  • Fluent in Dutch and English 

  • Experienced in both Level 1 and Level 2 IT support

  • Comfortable working autonomously (no backup needed)



  • Location: Amsterdam
  • Workload: 3 days per week / 8 hours per day on client site support
  • Freelance

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