Welcome Host

We are looking for a passionate and customer-focused Welcome Host to join our small team, based in the ground floor reception operation of a multi-occupied building in the city.

As the face of the building, you will play a key role in creating memorable and emotionally engaging experiences for our occupiers, visitors, and guests.
You will take ownership of the Front of House environment, ensuring a seamless and authentic customer journey while supporting the wider management team with the smooth day-to-day operation of the building. Through exceptional service and a proactive approach, you will help bring our properties to life.

Key Responsibilities

• Deliver a warm, professional, and personalised welcome to all occupiers, visitors, and guests.
• Take ownership of the Front of House experience and maintain a welcoming environment at all times.
• Build positive relationships with occupiers, understanding their needs and preferences.
• Respond promptly and professionally to enquiries, requests, and issues.
• Support the building management team in the effective operation of the property.
• Actively engage with occupiers through a roaming host approach, using mobile technology where appropriate.
• Ensure a consistently high standard of customer service across all interactions.

Salary: £35,942
Hours: 40 hours per week, shifts from 8am-5pm, Mon-Fri

We are seeking someone who embodies the following behaviours:

• Friendly – Welcomes everyone with warmth, positivity, and professionalism.
• Attentive – Listens actively and gives customers their full attention.
• Open – Communicates honestly, seeks solutions, and provides support when needed.
• Efficient – Responds quickly, takes ownership, and works collaboratively.
• Consistent – Delivers a reliable, high-quality service and remembers the details that matter.

You will also have exceptional communication and interpersonal skills; be proactive and solutions-focused; possess strong organisational skills and attention to detail; be comfortable using mobile technology and digital platforms and have a passion for delivering outstanding customer experiences.

Previous experience in a customer-facing, hospitality, concierge, reception, or front-of-house role is essential.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.