Client Care Coordinator

The Client Care Coordinator is responsible for  writing care plans and risk assessments , attending service reviews and quality assurance meetings, auditing client records and taking all actions needed for the provision of outstanding care to our clients. You will need to be able to develop excellent relationships with both clients and Care Professionals, creating client care plans and supporting the Care Team by working with families, professionals and other Care Professionals to achieve the very best outcomes. 

You will be expected to: 

Take client enquiries and attend client home visits

Prepare client records and write care plan and risk assessments

Audit client records and take appropriate follow up actions

Attend service reviews and quality assurance meetings

Support Care Professionals with in home visits

Develop excellent relationships with both clients and Care Professionals, creating client schedules and records and supporting the Care Team by working with families, professionals and other Care Professionals to achieve the very best outcomes. 

Be responsive to changes in the care plan  and  liaise with relevant team members, updating records as necessary

Provide timely response to client requests and ensure they are constantly updated with new and changing information

Provide out of hours “on call” assistance on a rotational basis, a separate allowance is paid for this

Support delivery of  care visits in times of need which may include out of hours

You will need to have extremely good interpersonal and influencing skills with the ability to problem solve while working under pressure in a busy environment providing ‘superior’ customer service.

 You will have experience in delivering or managing /coordinating care planning and exceptional organisational skills

High levels of computer literacy with strong Word and Excel skills

A confident, ‘can do’ attitude with a genuine enthusiasm for working in a busy, deadline-driven team environment

A persuasive, responsive and  professional telephone manner; a smiling personality and empathy for others

An outstanding eye for detail and a ‘right first time’ attitude

The ability to multi-task and prioritise conflicting deadlines

The ability to make friends and influence people!

To have pride in your work; the want to work ‘above and beyond’ and have high standards of commitment and achievement.

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

Salary £28,000 per annum  to be discussed dependant on skills and experience

The role is 40 hours per week

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead South Manchester is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.