Advertisers Support (Ukrainian)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Ukrainian-speaking Advertisers Support Representatives for their Lisbon office. 

Position: Advertisers Support

Location: Lisbon, Portugal

Work model: On-site

DUTIES AND RESPONSIBILITIES:

• Provide support to small and medium sized businesses using various channels (chat, email and telephone)

• Provide pre and post-sales support for all self-service products

• Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features

• Identify trends and solve problems facing multiple SMB clients

• Deliver a positive attitude towards the brand

• Maintain and update all job-related administrative forms.

REQUIREMENTS:

• Native/fluent in Ukrainian both oral and written. Fluent in English (at least B2 level)

• Minimum 6 months experience in Customer service roles

• Knowledge of advertisement industry will be considered as an advantage

• Computer literate with sound knowledge of Microsoft Office package

• Excellent communication skills

• Resourceful personality that can adapt and remain calm in all situations

• Ability to work independently, while being team player at the same time

• EU citizen or with valid Portuguese Residency card

• Ability to work in shift rotation.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance

• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere

• Guidance and tools to reach your full potential.