EN - Reservations Agent

Reservations Agent: You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they can expect upon arrival.

What you will be doing:

• Manage reservations via phone, email, and online channels
• Communicate with guests prior to arrival
• Collaborate with the Front Office and other hotel departments
• Consistently offer exceptional, friendly, and engaging service
• Ensure the best options for guests while maximizing revenue through up-selling
• Recommend hotel facilities and assist guests with information and special requests
• Handle room reservation requests, enter rooming lists, and maintain accurate system data

Your experience and skills include:
Guest focused personality is essential

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus