Payments Specialist (Remote)

FP Markets

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Pay not listed

  • Remote
  • Full-time
  • Cambodia
  • Customer Experience
  • 1d ago

Job Description

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Payments Specialist (Remote) in APAC region.

Responsibilities:

  • Process and monitor client deposits, withdrawals, and transfers making sure they are carried out as per relevant regulations and guidelines
  • Update the CRM and Platform systems with relevant information
  • Communicate with the Back Office Manager if any issues arise
  • Help to perform a timely investigation of any client requests/complaints
  • Assist Onboarding/Support teams in replying to client queries
  • Work with the Compliance and Risk teams on specific client cases when necessary
  • Conciliate with customers and service providers on payment issues via different channels
  • Other ad-hoc duties as per management’s request

Candidate Profile:

  • Around 1 year of experience in payments, transactions, or a similar financial operations role
  • Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel)
  • Previous experience communicating with clients is a plus
  • A team player with excellent communication skills
  • Excellent written and spoken English
  • Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
  • Willingness to learn and adapt in a fast-paced environment
  • Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8

Why us:

  • Welcoming, young and multicultural team with approachable leadership
  • Ability to contribute to dynamic business at a growth phase
  • High level of autonomy, support of ideas and putting your expertise into the best practices for the company
  • Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
  • Competitive remuneration, regular salary reviews and performance-based incentive schemes
  • Vibrant company life: from team activities to global celebrations
  • Fully remote work

Journey to FP Markets

  • Initial Interview with HR (30-45 minutes)
  • Interview with your future manager (45-60 minutes)