Job Description
The Team: The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.
The Opportunity: The Food Expeditor is located at the AG Retail Flagship Chicago location and reports directly to the Assistant Café Manager. This position is responsible for approaching and engaging all customers in a professional and courteous manner and actively supporting our mission of "Celebrating Girls".
What Your Impact Will Be:
Treat all guests equally and respectfully. Service all guests with proper etiquette and according to AG standards, including but not limited to: delivering food and beverages, suggestively upselling, tables are checked and maintained throughout the seating by filling drinks, clearing, and resetting tables.
Initiate conversations with customers and provide them with personalized attention. Display positive, friendly demeanor and passion for working in a child friendly environment.
Use sound judgment with challenging service situations, react quickly and professionally, and involve a supervisor when needed.
Manage special requests and birthday information accurately and timely. Assisting with parties and storewide special events, stocking supplies, and other projects as requested by a supervisor.
Follow food safety guidelines, including but not limited to: proper food labeling and storage, FIFO, foods stored at proper temperature, and avoiding cross-contamination.
Have knowledge and understanding of local and state health sanitation laws.
Company guidelines on safety and sanitation are followed for personal hygiene.
What We’re Looking For:
SERV Safe certification, preferred.
1 to 2 years of experience, preferred.
Experience working with children, preferred.
Impeccable customer service skills.
Must be able to work a flexible schedule, including nights, weekends, and holidays.
American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in more than 195 countries in collaboration with the world’s leading retail and ecommerce companies.
Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.