Client Services Team Leader - Philippines, Remote

For over 10 years, Magic has connected top remote talent with fast-growing businesses – backed by Y Combinator and Sequoia Capital, with thousands of remote workers worldwide.

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This is a full-time, in-house leadership role at Magic, not a VA placement with a client. You're responsible for the EAs matched to our clients – developing them, and making sure the partnership on both sides holds up.

Leadership here doesn't look like a typical team-lead job. You're not accumulating direct reports – you're accountable for the whole relationship: the client on one side, the people delivering the work on the other. Part account owner, part coach, no fixed playbook. Your team doesn't follow you because of your title – they follow because you've built trust, and that's the only kind of authority that holds at 2am on a client call.

When your team delivers, clients renew. When clients renew, Magic grows.

Shift: training runs overnight (Week 1: Monday–Thursday 8:30 PM–5:30 AM PHT, Friday MEA team orientation; Weeks 2–3: 10:00 PM–7:00 AM PHT), Monday–Friday, with your eventual production shift landing between 6 PM–3 AM, 12 AM–9 AM, or 4 AM–1 PM PHT. Training is strict: zero absences (documented medical emergencies only), max 2 tardies, 70% minimum score with one retake per failed module.

Gross package ₱42,000 (₱38,117 base + ₱3,833 non-taxable allowances), plus a performance bonus of ₱3,000–₱5,000/month (650+ billed hours/week and quality targets) – total monthly potential ₱42,000–₱47,000 · HMO (after 6 months) · 12 vacation + 10 sick days/year · 13th month pay, SSS, PhilHealth, PAG-IBIG · Desktop computer + full IT support provided · Paid Training

Application + Pre-Qualifying Assessment → Interview with Talent Team (45 min) → 24-Hour Reflection Period → Final Interview with Operations Team → Background Check → Job Offer → 3-Week Training Program