Reservations & Accounts Receivable Manager (12-Month Fixed-Term Contract - Maternity Cover)

About the Role

We are seeking a Reservations & Accounts Receivable Manager to oversee the hotel's reservations function, with a strong focus on leisure groups, while managing accounts receivable and credit control activities. This role requires excellent organisational skills, attention to detail, and the ability to build strong relationships with guests, tour operators, and travel partners.

Key Responsibilities

• Manage all hotel reservations, with a particular focus on leisure groups.
• Coordinate group bookings from enquiry through to arrival.
• Build and maintain relationships with tour operators and travel partners.
• Ensure reservations are processed accurately and efficiently.
• Manage room inventory to maximise occupancy and revenue opportunities.
• Oversee invoicing, accounts receivable, and credit control processes.
• Follow up on outstanding payments and resolve billing queries.
• Prepare reservations and accounts receivable reports.
• Work closely with Front Office and other hotel departments as required.

What We're Looking For

• Minimum 2 years' experience as a Reservations Supervisor or Reservations Coordinator.
• Previous experience managing leisure group bookings.
• Experience in accounts receivable and credit control.
• Strong organisational and communication skills.
• Good attention to detail and accuracy.
• Proficiency in Microsoft Office and hotel reservation systems.
• Ability to work independently and manage multiple priorities.

As part of our team, you will enjoy:

• Heartist Card offering up to 30% discount at Accor hotels worldwide
• Free Bonus Breaks vouchers for complimentary stays within the UK
• Complimentary meals while on duty and a provided uniform
• 28 days' holiday, including bank holidays, increasing with service by up to an additional 5 days
• Friends & Family discounted rates
• Eye test vouchers
• Learning and development programmes through our Academies
• Cycle to Work scheme
• Access to the Vivup employee benefits programme, including GP services, high street discounts, and much more
• Workplace pension scheme
• A wide range of additional employee benefits, wellbeing initiatives, and career development opportunities

One more thing…

By working at the ibis London Heathrow Airport you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.