People & Culture Manager

Lead the People & Culture function on site at the hotel, working closely with the Cluster General Manager and Accor Shared Services - Cluster Director of People & Culture. Provide daily support to Heartists and department leaders, while coordinating Learning & Development activities to strengthen skills, service standards, and employee growth.

Job Description

• Manage the hotel’s daily People & Culture operations, including recruitment, onboarding, employee relations, performance management, and offboarding.
• Act as the hotel’s on-site People & Culture contact, providing accessible support and guidance to Heartists and department heads.
• Work closely with Accor Shared Services to implement policies, processes, and people initiatives.
• Handle employee concerns and disciplinary matters with fairness, professionalism, and confidentiality.
• Provide on-site Learning & Development support in coordination with the Accor Shared Services L&D team.
• Identify training needs with department heads and coordinate the hotel’s annual training plan and calendar.
• Facilitate orientation, brand induction, and relevant training sessions, and support departmental trainers.
• Coordinate mandatory learning, including human rights and safeguarding programmes, and maintain accurate training records.
• Monitor training completion and effectiveness, following up with departments on outstanding requirements.
• Support talent development, succession planning, internal mobility, and career progression.
• Lead hotel engagement, recognition, wellbeing, and inclusion activities, including engagement survey action plans.
• Maintain employee records and HR system data, and coordinate payroll inputs, benefits, and leave administration.
• Support manning reviews, workforce planning, budgeting, reporting, and audits.
• Coordinate employee services, including visas, insurance, and accommodation, with the relevant teams.
• Ensure alignment with applicable employment requirements, Accor policies, and People & Culture standards.

• Previous experience in a hospitality People & Culture management role.
• Strong knowledge of hotel HR operations, employee relations, recruitment, and performance management.
• Working knowledge of UAE employment requirements and HR administration.
• Experience supporting Learning & Development within a hotel, including training coordination, facilitation, and completion tracking.
• Strong communication, interpersonal, organisational, and problem-solving skills.
• Ability to support a multicultural team and handle sensitive matters with discretion and sound judgement.
• Confidence collaborating with hotel leaders, departmental trainers, and shared-services teams.
• Proficiency in HR systems, Microsoft Office, and HR and training reporting.
• A degree in Human Resources, Hospitality Management, Business Administration, or a related field is preferred.
• Previous Accor experience and familiarity with a shared-services model are an advantag

Join our Heartist® team at Mövenpick Hotel Jumeirah Beach and bring your passion for hospitality to life.

• Access learning and development opportunities through Accor.
• Explore career growth opportunities within the hotel and across Accor’s global network.
• Enjoy employee benefits and hotel discounts through the ALL Heartists programme.
• Contribute to community and sustainability initiatives.

We are committed to diversity and inclusion and welcome talent from all backgrounds.