Master Data & Systems Specialist

Reporting into our Merchandise Systems & Governance Manager you'll play a critical role in ensuring the information that powers our merchandise function is accurate, reliable and fit for purpose to ultimately support better decision-making across the business.  

What you'll be doing: 

• Data & Governance - Maintain accurate merchandise master data across key systems and drive data quality, consistency and governance standards. 
• Systems Support - Provide guidance and troubleshooting for merchandise systems and support users/teams optimising system capabilities. 
• System Administration - Manage system updates, hierarchy maintenance and user access and support testing, upgrades and system enhancements. 
• Quality & Compliance - Monitor data quality and system compliance, investigate recurring issues and implement sustainable solutions. 
• Stakeholder Management - Collaborate across Merchandise, Planning and Technology teams to resolve issues and improve processes 
• Operational Support - Provide subject matter expertise and support for merchandise operational issues, ensuring timely resolution and minimising business disruption. 
• Process Governance - Maintain and improve merchandise processes, controls and standards to support consistent ways of working and effective governance. 
• Change & Enhancement Support - Support the implementation of system enhancements, process changes and new functionality, ensuring solutions meet business requirements and are operationally effective 
• Continuous Improvement - Identify opportunities to simplify processes and improve systems. 

• Relevant qualification in Business, Commerce, Information Systems or a related field, or equivalent practical experience 
• Experience working with master data, business systems or system administration in commercial environment (retail would be a bonus!) 
• Strong understanding of data governance, data quality and system processes.  
• Strong analytical and problem-solving skills, with the ability to identify root causes and drive solutions  
• Advanced Excel skills and confidence working across multiple systems 
• Experience supporting business process improvement, system enhancements, testing and change implementation. 
• Knowledge of merchandise, planning, supply chain or retail business processes would be advantageous 
• Able to translate technical concepts into clear, practical guidance for stakeholders 
• Exceptional attention to detail, accuracy and process discipline 
• Highly organised, with the ability to manage competing priorities in a fast-paced environment  
• Strong relationship-building and communication skills, with a collaborative work approach 
• Proactive and curious mindset, with a focus on continuous improvement and challenging existing ways of working. 
• Experience working with cross-functional stakeholders to influence outcomes, resolve issues and drive process improvements 

When you join us, we offer a range of benefits that work for you, your lifestyle, and your career, which include:  

• Discounts across our brands  
• Birthday leave and charity day off  
• 26 weeks paid parental leave  
• Free parking, EV charging at our Northshore support office  
• We value collaboration, connection & flexibility – with 1 day (Friday) WFH  
• Onsite gym and café at our Northcote support office (great views of the Waitemata and a decent lunch menu!)  
• A range of wellbeing support and development opportunities  

This is Warehouse Country. A place where people matter, communities come first, and careers are built to last.  Keen to come join us on this journey? Apply now, and we look forward to talking!