Front Office & Lifestyle Manager

Front Office Operations

• Participate in daily operations meetings and liaise closely with support departments to coordinate and resolve general administrative and operational matters.
• Ensure all Front Office employees report to work punctually and maintain the required grooming and professional standards before each shift.
• Conduct daily briefings and ensure all relevant operational information, updates, and instructions are clearly communicated to team members.
• Review Duty Manager log entries and ensure all reported issues and concerns are followed up thoroughly and closed in a timely manner.
• Ensure the efficient and effective operation of the Front Office, with strict adherence to departmental standards, policies, and procedures.
• Liaise with the Reservations Department during high-occupancy periods and recommend appropriate actions to maximize occupancy and achieve the highest possible room yield.
• Monitor closed-out dates and coordinate strategies to optimize occupancy and revenue opportunities.
• Coordinate full-house situations, including overbooking management and guest relocations, ensuring all necessary arrangements are made to minimize guest impact.
• Liaise with the Finance Department to ensure all credit and financial procedures are properly implemented and adhered to.
• Analyze market trends and review rooming lists to identify revenue opportunities and motivate the Front Office team to maximize room upgrades and upselling.
• Coordinate and monitor major group movements, meetings, and conferences, ensuring comprehensive action plans are in place across all operational areas.
• Conduct courtesy calls with VIP, long-stay, and corporate guests to obtain feedback, proactively address concerns, and ensure service standards are maintained.
• Manage guest correspondence and ensure all enquiries and requests receive prompt and appropriate follow-up.
• Manage daily room inventory and coordinate closely with Housekeeping to ensure rooms are cleaned and released according to guest arrival requirements.

Team Management

• Participate in the interview, selection, and recruitment of Front Office employees in accordance with the hotel’s recruitment standards and requirements.
• Identify high-potential team members and support their professional development and career progression.
• Conduct regular performance reviews and provide constructive feedback and coaching to team members.
• Continuously monitor team members’ appearance, attitude, conduct, and level of professionalism to ensure compliance with hotel standards.
• Prepare and implement structured induction programs for new Front Office employees to facilitate effective onboarding.
• Develop, coordinate, and maintain departmental training programs based on team development needs and evolving business requirements.
• Prepare weekly staff schedules based on anticipated business levels, operational requirements, budget, and service standards.
• Prepare accurate payroll and gratuity reports in accordance with established procedures.
• Conduct monthly departmental meetings to communicate business updates, gather team feedback, address operational concerns, and maintain effective departmental communication.

• Diploma in Tourism & Hospitality Management
• Minimum 3 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

What is in it for you:

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS